Drycleaning By Dorothy

dry cleaning by dorothy

Customized For You: Our personalized service allows you to choose a schedule that works best for you! As a Drycleaning by Dorothy Home Delivery customer, you will be able to create a customized program that works best with your busy schedule. Our personalized service includes:

The Dorothy Delivery Bag: When you sign up for Home Delivery, we will give you a sturdy bag for your dirty garments. Your driver will leave another one for you each time he/she picks up your clothes.

Custom Delivery Locations: You tell us where to pick up and deliver your clothes, whether it’s in your breezeway, the garage or with the concierge. Remember, it's best if you choose a weather-sheltered location.

Personalized Care Instructions: Each bag comes with a care instruction pouch and your Personal Account Representative’s business card. The pouch includes a garment checklist and an area to include any special instructions for garment care. Once you give us your instructions for general care, we will enter it in our database, so we always know how you want your garments cleaned. This pouch will then only be needed for any future “special” care instructions.

No-Hassle Payments: There is no wait to pay and no fee for delivery. We will automatically charge your credit card for your cleaning.

Free Delivery – No Minimum Orders: If Drycleaning by Dorothy services your area, we will happily come to your home, no matter how small your order. We do not require a minimum price for our delivery service. Call 800-335-0567 to find out if we service your area at this time.

Now Delivering in Braintree, Quincy, Holbrook, Weymouth, and Rockland.

Receive VIP Customer Privileges!

All of our home delivery customers automatically receive all of the same privileges as our VIP Express customers. Your home delivery bag care instruction pouch will also contain a VIP Frequency Card that we'll stamp for every $10 you spend. Once the card is filled, you get 50% off your next incoming order!

Convenient Schedules

Drycleaning by Dorothy Home Delivery vans will come to your home twice a week. If you have garments to be cleaned, we’ll pick up your bag and return your clothes to you professionally cleaned and ready to wear according to your delivery schedule.

So, whether you dry clean weekly, monthly or just once in a while, you can enjoy the convenience of Free Home Delivery on a schedule that works best for you. Call 800-335-0567 today to see if we service your area. If so, simply tell our customer care representative that you want to sign up for Free Home Delivery!

Frequently Asked Questions

Q. Does Drycleaning by Dorothy charge a delivery fee?

A. No. You pay our regular store prices.

Q. Where do you pick up and drop off my clothes?

A. You choose the place at your home where you'd like our drivers to pick up and drop off your clothes. Please remember, it's best if you choose a weather-sheltered location.

Q. What type of bag should I put my clothes in for pick-up?

A. As part of our personalized service, we will provide you with a sturdy Drycleaning by Dorothy Home Delivery Service Bag at no charge. If you do not have a Dorothy Home Delivery Bag, just leave your dry cleaning in a plastic bag in your usual drop off location. Please be sure to mark "Dry Cleaning for Drycleaning by Dorothy" on the bag in large letters. Your driver will pick it up and leave a Dorothy Home Delivery Bag for your next order.

Q. Do I have to be there when the drop-off or pick-up is made?

A. No. There is no need to be home to use the service. Your driver will service your pre-designated location.

Q. How will I know my scheduled drop-off and pick-up days?

A. Your schedule will be arranged when you sign up for your home delivery account.

Q. How do I pay for your service?

A. Your cleaning will be charged directly to your credit card.

Q. How do I tell Drycleaning by Dorothy about a special request for garment care?

A. Simply fill out the special instructions form in the delivery bag care instructions pouch or feel free to insert a detailed note identifying the specific garment (including color, fabric type and label if possible) along with your specific cleaning instructions. If you have any questions, contact our Customer Care Center by e-mailing service@drycleaningbydorothy.com or call 800-335-0567.

Q. How can I be sure I get all my garments back?

A. Your garment care instruction pouch contains a carbon copy garment checklist. Simply check off what’s in the bag and keep a copy for your records. If there is any discrepancy between what you have checked off and what’s in the bag, we will immediately contact you.

Q. How do I change my personal information and/or preferences?

A. Simply call your Personal Account Representative at the designated store or contact our Customer Care Center by e-mailing service@drycleaningbydorothy.com or call 800-335-0567

Q. What do I do if I have a problem with my order after I get my clothes back?

A. You can call our Customer Care Department at 800-335-0567 or e-mail service@drycleaningbydorothy.com. Please include your name and address in your message.

Q. How do I sign up?

A. Signing up is easy. Simply click here to go to our online application call 800-335-0567 to see if we service your area and tell our customer care representative that you want to sign up for Free Home Delivery Service!

Sign Up Now!